Visitor Support Center

We process all major debit and credit cards securely, including American Express, Mastercard, and Visa.

To guarantee your reservation, all bookings must be made via our online portal. We do not have the facility to process telephone payments.

For efficiency and safety, our ticketing system is entirely cashless. Cash is not accepted at the entrance.

Yes. Reserving your tickets online in advance is the only way to ensure entry for your preferred date and time slot.

Walk-up availability is extremely rare. If the online system shows tickets as sold out, there will be no extra passes available at the physical ticket office.

We currently do not offer group discounts. A single online transaction is capped at 50 tickets. For larger groups, please make multiple separate bookings.

Standard admission rates apply to all visitors, including those with disabilities. We do not ask for any proof of disability at the gate.

However, we offer up to two free admission tickets for essential carers or personal assistants per booking. Please select the "Carer" ticket option when checking out online to secure these passes.

After checkout, your digital passes will be emailed to you as PDF attachments. You can print them out or display them directly from your mobile device upon arrival.

We offer several pass types:

• Adult Passes (Ages 16-64)
• Concession Passes (Ages 65+ and eligible unemployed)
• Youth Passes (Ages 7-15)
• Various Family Bundles

Remember to add all infants (under 7) to your booking. Children under 16 cannot enter without an adult. Concession ticketholders may be asked for ID.

No, all our tickets are strictly digital and delivered via email.

Emails are usually sent immediately. Please check your junk/spam folder. If it's missing, contact us at [email protected] with your full name and visit date, and our team will resend it.

Try clearing your browser data (cache/cookies) or using an incognito window. If the error continues, it is likely that the specific time slot has just sold out. Please select an alternative time.

Yes. Just email [email protected] with the details of your reservation, and we will dispatch a new copy.

Concession rates apply to visitors aged 65 and over, as well as unemployed UK residents. Please carry relevant identification.

We do not have a universal student rate. However, Young Scot cardholders (ages 11-25) enjoy discounted entry. Select this option online and bring your card to the gate.

Yes, serving members of the British Armed Forces receive free entry. Select the relevant ticket type online and present your MOD 90 card upon arrival.

The time shown is your designated arrival window. You must enter the site within this timeframe.

Yes, you can present the PDF ticket directly on your smartphone screen for scanning at the entrance.

Simply present your printed or digital ticket to our staff at the main gate for barcode scanning.

No, the time on your ticket is the earliest you are allowed to enter. You may arrive at any point during your specific time slot.

We try to be flexible with latecomers. However, if the castle is at full capacity, you may be asked to wait until the next available entry window opens.

If severe weather makes the site unsafe, we may be forced to close. We will try to contact affected ticket holders via email. Always check our website for live updates if the weather looks poor.

If a closure prevents your visit, you will receive an automatic refund. If you don't receive an update within 48 hours of a closure, please contact [email protected].

As stated in our terms of service, all ticket sales are final and non-refundable. If you cannot attend, we may be able to change the date of your visit, subject to availability.

If you need to reschedule, please email [email protected] with your order number. We will accommodate date changes provided there is available capacity on your new chosen date.