Site Tracking & Cookies
This document sheds light on how our digital booking environment relies on cookies and similar web trackers. We explain their function, why they are necessary for your user experience, and how you can exercise control over them.
1. What Are Cookies?
Cookies are minute data files that are securely placed onto your smartphone or computer memory when you load a website. They act as a digital memory, allowing the site to recall your device during subsequent visits, making navigation much faster and reliable.
Files deployed directly by us are termed "first-party" cookies. Occasionally, we allow trusted technical partners to set "third-party" trackers to help analyze site traffic.
2. Why We Need Them
We leverage these digital tools to ensure our platform operates without glitches. Certain cookies are unavoidable if you want to successfully book a ticket (these are our "strictly necessary" trackers). We use secondary trackers to record how you navigate our pages, allowing us to tweak the interface and present relevant content.
3. Classification of Our Trackers
- Mandatory Trackers: These are non-negotiable for the core mechanics of the website. They secure your checkout session and ensure the items you add to your basket aren't lost when you click to a new page.
- Analytical Tools: These files anonymously harvest data regarding user behaviors—such as which pages load slowest or which tours are viewed most often. This data is vital for our ongoing technical improvements.
- Convenience Trackers: These enhance your visit by remembering your past interactions, meaning you don’t have to re-select your preferred language or currency every time you log on.
4. Controlling Your Digital Footprint
You have the absolute right to block or delete cookies. You can achieve this directly through your web browser's privacy settings. Be aware, however, that disabling mandatory cookies will likely break the ticketing process, preventing you from finalizing an order.
For step-by-step instructions on adjusting these settings, please refer to the support documentation provided by your browser developer (e.g., Chrome, Safari, Firefox).
5. Routine Updates
We may modify this tracker policy over time to align with software updates or evolving compliance standards. We advise checking this document occasionally to stay aware of our current methodologies.
6. Further Inquiries
If you need more details regarding the technologies we use to monitor website health, please reach out to our team at [email protected].