Privacy Data Statement

This document explains our procedures for collecting, employing, and shielding the personal information you share while using our ticketing systems. We are entirely committed to respecting your privacy boundaries and managing your data strictly within the limits of modern data protection laws.

1. Information We Gather

As you interact with our portal to book visits, we may acquire the following metrics:

• Identity & Contact: Your given names, primary email, phone number, and residential billing details.
• Transaction History: Logs of your purchased passes, selected entry slots, and successful payment markers (we do not archive your raw credit card numbers).
• Digital Footprint: Device specifications, IP address, browsing habits, and session data harvested via tracking cookies.

2. How We Employ Your Data

Your information is instrumental in helping us:

• Process your payments and dispatch your digital passes without delay.
• Administer your bookings, including sending urgent alerts about weather closures or time changes.
• Provide swift and accurate customer service and manage refund requests.
• Analyze traffic trends to improve the website’s functionality and user interface.
• Defend our infrastructure against fraudulent transactions and unauthorized access.

3. Third-Party Disclosures

We vow never to sell or trade your private details for marketing purposes. We do, however, share required segments of your data with trusted infrastructure partners to keep our services running:

• Encrypted payment gateways that authorize your card transactions.
• Cloud-based email providers that ensure your tickets land in your inbox.

These external entities are legally bound by strict data processing agreements to only use your information for these exact duties.

4. Data Lifecycle

We store your details only for the timeframe necessary to complete your transaction, provide post-visit support, and satisfy mandatory legal or tax record-keeping requirements. Expired data is routinely purged or permanently stripped of identifying markers.

5. Use of Tracking Technologies

We implement tracking scripts and cookies to remember your device and preferences. This allows us to keep your basket active during checkout. For a deeper understanding of how to manage these files, please consult our dedicated Cookie Guide.

6. Your Legal Privacy Rights

You hold specific rights over the information we store, including:

• The ability to request a digital copy of your stored records.
• The right to demand corrections to any flawed or outdated data.
• The right to invoke the erasure of your profile from our systems.
• The option to restrict us from processing your data for certain non-essential tasks.

To act upon these rights, please drop an email to the address listed at the bottom of this page.

7. Safeguarding Your Info

We deploy advanced digital safeguards to block unauthorized viewing, modification, or theft of your data. All financial exchanges are processed through encrypted tunnels (SSL) to ensure maximum safety.

8. Contact the Privacy Team

For any queries related to this privacy statement or our digital security measures, please write to us at [email protected].